Martha K. Torres-Salgado 1, Ángel E. Rivera-González 1
1 Research and Postgraduate Section, Interdisciplinary Professional Unit of Engineering, Social and Administrative Sciences, Instituto Politécnico Nacional, Mexico City, Mexico
*Correspondence: Martha K. Torres-Salgado. Email: katty_torres_salgado@hotmail.com
Background: The health system in countries is expensive, spending on inefficiency focuses on rework, waste, unnecessary surpluses, errors, failures, and inconsistencies. Objective: Model architecture of redesigned processes and medical indicators, for analysis of Emergency activities through process diagnosis at levels 2 and 3. Material and methods: Model redesigned and improved transversal process architecture (PA) and implementation of the emergency strategy in no more than 6 months. The validation instrument was level 2 and 3 cross-sectional maps, with content validity by medical management experts and emergency specialists. Sample of convenience in time and accessibility to three highly specialized hospitals (HSHs) in Mexico City. Results: Efficient modeling through redesigned and improved cross-sectional maps with average cycle time of the process and activities and priority indicators that guarantee expected results with the progressive automation of information technologies. Conclusions: The architecture processes (PA) is a strategy to analyze in which part of the process the redesign of activities can be carried out, in the transversal maps and identifies those with priority of value to the client and to that of the HSH; The redesign eliminates class C activities. The improvement and establishment of indicators is applied where there are bottlenecks that slow the activity cycle time and the optimal performance of the process, it is a valuable strategy for the execution of the process.
Arquímedes, 190 – Colonia Polanco
Delegación Miguel Hidalgo
11560 Ciudad de México (México)
Mallorca, 310
08037 Barcelona (España)
This journal adheres to the principles established by the Committee on Publication Ethics
Visitors: 3,298