Strategic model for KPI architecture in hospital processes

Background: The strategic alignment of integrated medical and support processes to achieve goals in healthcare management. Objective: To design a model to identify, characterize, and categorize indicators in the processes of the high specialty hospital. Material and methods: Descriptive research, non-experimental design, convenience sampling based on time and accessibility from three hospitals in Mexico City. Design of an indicator architecture for process implementation over 1.6 years. The validation instrument consisted of level 2 and 3 cross-sectional maps, which, following the article Cross-sectional modeling of emergency processes as an efficiency solution, 2025;70 (3), allowed for the creation of a level 1 strategic model. Content validity was established by medical, support, and service managers, and the model presents the map’s concentration on the main plane, placing the indicator within the value chain. Results: Efficient modeling and control through KPI (Key Performance Indicators) that guarantee expected results through automation. Conclusions: Main plan model with strategic implementation of outcome effects that unfolds for measurement in strategic dashboards to evaluate the strategy and objectives of medical and support care.